Can you get any more negative than those 2 words?

"NO" and "PROBLEM"

Kick those 2 words out of your vocabulary, and you will help change the world and peoples' lives.  That's a pretty bold statement, I know.

The most common response these days to the phrase, "thank you," is "no problem."  I must hear that a dozen times a day because I enjoy catching people doing things right and saying "thank you."  When someone says "no problem," it does not allow the sender of the compliment or the receiver of the compliment to feel good.  How could it when it sounds like we meant it to be a problem in the first place!

A much more empowering response to a "thank you" would simply be "you're welcome."  OR "my pleasure."  Or "happy to."  Those phrases allow both the sender and receiver of the compliment to feel good.

Ever walk into a Chick Filet restaurant or a Ritz Carlton hotel?  You will never hear the phrase, "no problem."  It is catching on in other public establishments as well.

Such a small tweak in our everyday language and vocabulary helps change the world for the better.

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Larry Lipman, Success Coach

www.FunTeamBuilding.com

photo by: by proathleteinc